Toll-Free Technical Support:

If there's ever a question about using MediTrax during the first year after installation, you can call us for assistance on our toll-free customer support hotline at (800) 626-4701, from 8 am to 6 pm Pacific time. This toll-free support comes at no additional charge -- it's all included in the MediTrax license fee !

Because Information Systems staff at many facilities are often unfamiliar with the clerical and clinical workflows typical in occupational health settings, your MediTrax license fee includes unlimited toll-free technical support for an entire year. Unlimited support in subsequent years, as well as access to all software updates released during the year, is available through an annual Support Agreement.

We've found that most reported problems require no MediTrax modification at all, because they arise from the client's operating environment -- too little storage space on a hard drive, for example, or a file server overloaded with connections to too many workstations, or a change in network software which wasn't announced to the occupational health staff. In each case, we make every effort to isolate the problem with the assistance of on-site Information Systems managers and technicians.